IKEA Guarantees
We’ve created comprehensive IKEA guarantees for many of our products and have gathered them all here. Because, while we believe in the quality and durability of our products, at IKEA we like to have your back.
When IKEA guarantees apply
Our guarantees can change over time and are always determined by the date of order or purchase. The period the terms and conditions of yours applies to starts from the day you receive your product – whether you take it home yourself, or it’s delivered to you – so always keep a record of your purchase and order.
Across kitchens, bathrooms and bedrooms, each of our guarantees outline exactly what IKEA will do to fix a problem.
Kitchen|Bathroom|Bedroom|Living room seating|Workspace & office furniture|Storage|Kitchenware & tableware
This label shows how many years the producer guarantees the product will work as it should. If something goes wrong during normal use within the guarantee period, the product will be repaired or replaced at no extra cost.
Who is the provider of a commercial guarantee?
The commercial guarantee is provided by the Seller - IKEA Estonia - “Runikon Retail OÜ”, a company established and operating in accordance with the laws of the Republic of Estonia, legal entity code: 14611049, registered office address: Kangrumetsa road 1, Kurna village, Rae Parish, Harju county EE-75307, Estonia, e-mail address: info@ikea.ee, contact phone number: +372 330 4000.
What commercial guarantee is provided and under what conditions?
The commercial guarantee is valid in the territory of Estonia and can be provided upon purchase of goods in physical or on-line IKEA Estonia stores. Each product shall be accompanied by information as regards the commercial guarantee provided. Special conditions of the commercial guarantee are indicated for each specific product covered by the commercial guarantee.
How long is the commercial guarantee valid?
Each commercial guarantee lasts for the number of years stated in the product details attached to each product, starting from the day of purchase.
What will IKEA do to correct the problem?
In order to use the commercial guarantee the Buyer should contact the Seller by phone or by e-mail (tel.: +372 330 4000; e-mail: info@IKEA.ee) and agree on the conditions of delivery (return) of defective goods to the Seller. The Buyer can also return defective goods to the Return and Replacement Department. As regards the guarantee for household appliances, the Buyer should contact a particular guarantee service provider as authorised by IKEA. All contacts and descriptions are provided on IKEA website and also physically attached to each product.
Upon receipt of the product, IKEA will examine the product and decide, at its sole discretion, if it is covered under the commercial guarantee. If considered covered, IKEA will then either repair the defective product or replace it with the same or a comparable product. If a product is covered by a commercial guarantee, IKEA shall pay the costs of repairs, spare parts, labour and travel for repair staff, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. All the replaced defective parts become the property of IKEA. If the product is no longer sold by IKEA, it will be replaced by a similar product. IKEA will provide an appropriate replacement at its sole discretion.
When does the commercial guarantee take effect?
The commercial guarantee takes effect from the date of purchase of the product in IKEA. The original purchase receipt is required as proof of purchase.
Exclusions
The commercial guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using wrong cleaning methods or wrong cleaning products. Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the commercial guarantee, as well as any accidental breakage, scratches, etc. The commercial guarantee does not apply for products stored outdoors or in a humid environment or used for non-domestic purposes (unless permitted by the product specification). Also, the commercial guarantee does not apply to such product as plants, light bulbs, batteries, fabrics, custom-made worktops, and products from the Discounted Goods Department. The commercial guarantee does not cover consequential or incidental damages. For more information on the special guarantee conditions, please refer to the guarantee description attached to each product.
Care instructions
To be able to use the commercial guarantee the Buyer must to follow the specific care instructions for every product.
General legal rights
The commercial guarantee entitles the Buyer to ask the Seller to repair the defects of the product free of charge or to replace the defective product with another product during the guarantee period. These additional rights do not in any way limit the Buyer’s rights guaranteed by law, including the Buyer’s rights in the event of purchase of a defective product or service.
Who to approach for service under the commercial guarantee?
Please contact your local IKEA store or reach us via internet. Save your purchase receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. As regards household appliances, please contact the indicated guarantee service provider.For more information please visit IKEA store information centre.
Kitchen
IKEA kitchen guarantee information
Daily life puts kitchens to the test, which is why we rigorously test ours to ensure they can withstand heavy loads, high heat and everyday wear and tear.
We offer a 25-year guarantee that covers defects in the material and workmanship on the METOD kitchen system. We offer a 10-year guarantee that covers defects in the material and workmanship on the ENHET open frames and accessories. We also offer a 5-year guarantee that covers defects in the material and workmanship on the KNOXHULT kitchen system. All IKEA indoor kitchen mixer taps come with a 10-year guarantee and IKEA appliances come with a 5-year guarantee.
This guarantee is valid for domestic kitchen use and issubject to the terms and conditions stated lower.
25-year guarantee
METOD kitchen system
10-year guarantee
ENHET and IKEA kitchen mixer taps
5-year guarantee
KNOXHULT kitchen system and IKEA appliances
How long is the guarantee valid?
The guarantee remains in force for the number of years stated and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
25-year guarantee
This guarantee covers all the following parts of the METOD kitchen system:
- Cabinets (except for VADHOLMA and TORNVIKEN)
- Fronts
- UTRUSTA hinges
- MAXIMERA fully-extending drawers
- KNIVSHULT fully-extending drawers
- UTRUSTA and KNIVSHULT drawer fronts
- UTRUSTA shelves
- UTRUSTA carousels, pull-out fittings, cleaning interior, pull-out larder and pull-out work surface
- Legs and plinths
- Cover panels
- Deco strips/mouldings
- Worktops and wall panels
- Sinks (except FYNDIG sinks)
10-year guarantee
This guarantee covers all the following parts of ENHET:
- Open frames
- Legs
- Accessories (Swivel shelf, rail for hooks and hooks)
And
- ÄSPINGE kitchenette
- ÖNNERUP kitchenette
- TORNVIKEN
- VADHOLMA kitchen cabinet and furniture
- UTRUSTA wire basket
5-year guarantee
This guarantee covers all the following parts of KNOXHULT kitchen system:
- Cabinets
- Fronts
- Hinges
- Drawers
- Shelves
- Worktops
- UTRUSTA electric push opener
Products not covered under 25, 10 or 5 years guarantee:
Knobs, handles, SUNNERSTA kitchen and FYNDIG sink.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement. After Sales service In order to offer functional products that meet your needs and expectations we renew our product range every year. We provide a 2-year After Sales service for your IKEA kitchen doors and drawer fronts.This means that you can complement your kitchen with doors, drawer fronts, plinths, deco strips, mouldings and cover panels, as long as stocks last, up to two years after these products have been discontinued from the range. You can rely on the fact that we will always do all we can to make sure you are satisfied with your kitchen from IKEA.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
Accessories that do not affect the basic function of the product are not included in the guarantee.
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover incidental or consequential damage.
Assembly and Care instructions
To be able to rely on these guarantees you need to follow the specific care instructions for every product. You will find all assembly and care instructions at IKEA.ee
Installation
KITCHEN furniture must be fixed to the wall. Secure that the walls in your Kitchen can support the weight of the furniture, as wrong installation may cause injury or damage. If you are uncertain about the installation, contact a professional. As wall materials vary, screws for fixing to wall are not included. For advice on suitable screw systems, contact your local specialized dealer.
Safety & compliance
METOD kitchen system including base cabinets, kitchen fronts, worktops, drawers, and hinges have been developed and tested according to the quality and test requirements of the relevant European Standards EN 14749, EN 16122 & EN 12720. Worktops have been tested according to EN 12721 and EN 12722. All of these products have also been tested according to specific IKEA requirements in order to offer a 25-year guarantee.
The European Standards specify how structural design, mechanical strength, safety and production requirements should be conducted within the European Union (EU).
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
How long is the guarantee valid?
The guarantee for indoor kitchen mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
Which kitchen mixer taps are not covered under this guarantee?
KALLSJÖN outdoor mixer tap has a two (2) year guarantee, valid from the date of purchase.
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.
Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
The 10 year guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion,if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of replacing it, labour and travel for staff, that IKEA incur, provided that the product is accessible for replacement without special expenditure. This does not apply to any work not authorized by IKEA. Replaced tap becomes the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Certification
Certain countries have introduced statutory requirements for the approval and certification of kitchen mixer taps. Our mixer taps have been approved and certified to meet the relevant demands in every market.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights
How to reach us if you need assistance
Contact your local store or local IKEA customer service.
How long is the guarantee valid?
This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a two (2) year guarantee, valid from the original date of purchase.
The original sales receipt is required as proof of purchase.
If service work is carried out under guarantee, this will not extend the guarantee period for the appliance, or for the new parts.
What is covered under this guarantee?
The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?”
Which appliances are covered under this guarantee?
The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.
Which appliances are not covered under this guarantee?
For appliances named TILLREDA or LAGAN, a guarantee is valid for two years from the date of purchase.
What will IKEA do to correct the problem?
The designated service company will examine the product and decide, at its sole discretion, if it is covered under this guarantee.
If considered covered, the designated service company through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.
Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure.
On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA. If the designated service company repairs or replaces the appliance under the terms of this guarantee, the designated service company will re-install the repaired appliance or install the replacement, if necessary. The operation is covered if the product is easily accessible for repair. If the product is installed in a not standard built-in solution the customer has to make the product accessible before the service visit.
Who will execute the service?
The designated service company will provide the service through its own service operations or authorized service partner network.
What is not covered under this guarantee?
- Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
- Consumable parts including batteries and lamps.
- Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.
- Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.
- Cases where no fault could be found during a technician’s visit.
- Repairs not carried out by our appointed service providers and/ or an authorised service contractual partner or where nonoriginal parts have been used.• Repairs caused by installation which is faulty or not according to specification.
- The use of the appliance in a non-domestic environment i.e. professional use.
- Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at www.IKEA.ee
- Cost for carrying out the initial installation of the IKEA appliance
These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
How country law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
Area of validity
For appliances which are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new country. An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:
- the technical specifications of the country where the guarantee claim is made.
- the assembly and installation instructions and safety information that come with the appliance.
How to reach us for before buying if you need advice
If you have any questions about our appliances, please contact IKEA Customer Service at www.IKEA.ee or call +372 330 4000.
How to reach us if you need service support after buying
Please ring the number given in the documentation that comes with the product. To make sure that we can give you the best assistance, please read the Instructions for Use carefully before contacting us. Please also have the IKEA article number for your appliance at hand before calling us. You’ll find this 8 digit number on your receipt as well as on the rating plate of the appliance.
Appliance warranty service
Kitchenware & tableware
Everyday life at home puts high demands on cookware. IKEA pots, pans and woks are rigorously tested to cope with everyday use. We guarantee the function of IKEA pots, pans and woks without a non-stick coating for 15 years. That means that they will retain their functionality, provided that our care instructions are followed and they are subjected to normal domestic use (cooking and washing once a day).
Everyday life at home puts high demands on kitchen knives. IKEA kitchen knives are knives for everyday use. With a quality that stands up to the demands of daily cooking, these knives should be the first thing you choose in your kitchen. We guarantee that IKEA kitchen knives will keep their function for 15 years. That means that they will retain their functionality over time, provided that our care instructions are followed and they are subjected to normal domestic use (cutting food, being cleaned once a day, and regular sharpening).
15-year guarantee
Pots, pans and woks without a non-stick coating
15-year guarantee
Kitchen knives
How long is the guarantee valid?
The guarantee for IKEA pots, pans and woks without a non-stick coating remains in force for fifteen (15) years from the date of purchase (note – this guarantee only applies to purchases made from September 1, 2024).
The original purchase receipt is required as proof of purchase date.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all IKEA pots, pans and woks without a non-stick coating. This means that, in normal domestic use and provided that our care instructions are followed, they will retain their functionality over time, even after 15 years. Normal use is defined as using an item for cooking and washing it once a day.
The guarantee covers:
- Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
- The construction of the product, no breakages or cracks will happen in the metal parts, handles, etc.
- For pots, pans and woks in stainless steel or stainless steel with metallised coating: washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless-steel cookware. Please refer to the care instructions provided with the product for more details.
- For pots, pans and woks in stainless steel with copper surface, cast iron, enamelled cast iron, enamelled steel, carbon steel or cookware with wooden parts: the guarantee is valid only if you wash your cookware by hand. Please refer to the care instructions provided with the product for more details.
Products not covered under this guarantee:
Pots, pans or woks with a non-stick coating are not part of the guarantee.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA will then, at its sole discretion, replace it with the same or a comparable product.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not cover non-domestic use. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function. This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages.
Care instructions
Different care instructions for cookware apply to different materials, make sure to follow the instructions that comes with your product. Below you will find all instructions divided by material. If you are uncertain what care instructions you should follow, please contact Customer Service.
CARE INSTRUCTIONS FOR STAINLESS STEEL COOKWARE
Cleaning
- The cookware is dishwasher safe.
- Do not use steel wool or anything that may scratch the surface.
- The base is slightly concave when cold, but expands to flatten out when heated. Always leave the cookware to cool before cleaning it. This allows the base to resume its shape and helps to prevent it from becoming uneven with use
How to use
- Never let the cookware boil dry, because the base becomes skew when overheated.
- When cooking food in a cookware with stainless steel inside, always add salt to the water after the water has been brought to the boil. Adding salt to cold water can cause salt stains that will eventually cause corrosion.
CARE INSTRUCTIONS FOR STAINLESS STEEL COOKWARE WITH METALLISED COATING
Cleaning
- The cookware is dishwasher safe.
- The frying pan is made of stainless steel and has a metallised coating that resists abrasives and steel wool.
- The base is slightly concave when cold, but expands to flatten out when heated. Always leave the cookware to cool before cleaning it. This allows the base to resume its shape and helps to prevent it from becoming uneven with use.
How to use
- The metallised coating is suitable for use with abrasives, steel wool and metal utensils. Although the frying pan is highly scratch resistant, it is not scratch proof. Metal utensils might leave small marks and scratches, but it does not affect the performance of the frying pan.
- Never let the cookware boil dry, because the base becomes skew when overheated.
- When cooking food in a cookware with stainless steel inside, always add salt to the water after the water has been brought to the boil. Adding salt to cold water can cause salt stains that will eventually cause corrosion.
CARE INSTRUCTIONS FOR STAINLESS STEEL COOKWARE WITH COPPER SURFACE
Cleaning
- The cookware should be washed by hand. Use washing-up liquid and a soft brush/sponge. Never use chlorine or other harsh chemicals that may damage the copper.
- Do not use steel wool since it may damage the copper surface.
- The base is slightly concave when cold, but expands to flatten out when heated. Always leave cookware to cool before cleaning it. This allows the base to resume its shape and helps to prevent it from becoming uneven with use.
- Wipe the cookware with a towel immediately after washing the dishes to retain the shine of the copper. Never let the cookware pieces dry on their own, this to avoid water spots and the copper becoming discoloured.
- Over time, copper darkens and becomes tarnished due to the material being in contact with water and oxygen. This is a chemical reaction that produces a natural patina for the copper material and does not mean that the copper has worn out or that something is wrong. If you like, it is possible to get rid of the patina.
The best way to get rid of the patina is to first clean the copper surface and then polish it, please follow the steps below:
- To clean the copper surface, start by mixing salt and white vinegar and stir until the salt is properly dissolved. Then moisten a soft scrub sponge in the solution and scrub the surface so that stains disappear. You may use a sponge with abrasives to clean the surface.
- To polish the surface, use a special polishing agent for copper and follow its instructions. To prevent scratches from occurring when polishing, ensure to only polish with a dishcloth or sponge without abrasives on the surface.
When used in an oven or on a gas hob, the cookware can become discoloured. To regain the copper colour, clean and polish the surface according to the steps above.
How to use
- When cooking food in a cookware with stainless steel inside, always add salt to the water after the water has been brought to the boil. Adding salt to cold water can cause salt stains that will eventually cause corrosion.
CARE INSTRUCTIONS FOR CAST-IRON COOKWARE
Before first use
- In order for the product to resist corrosion and food sticking, this cookware needs to go through a seasoning process. By seasoning, the pores of the pan are filled with oil that forms a protective coating.
- To season a cast iron pan, a small amount of oil is rubbed on to all surfaces of the pan and then it is heated in the oven or on the cooker to max. 150°C (300°F) for minimum one hour. Leave the pan to cool off and wipe off excess oil. This treatment should be repeated three times when the pan is new, but once it has been seasoned it only needs to be treated in this way once in a while.
Cleaning
- Clean the pan after use by washing it by hand in water using a brush. If you wash the cookware while it is still warm, it will be easier to clean. Carefully wipe dry after cleaning.
- Only use hot water for cleaning. Do not use washing-up liquid since it dries out the material and removing the necessary layer of fat that is needed for cast iron surfaces.
- Stains from cooked food can be removed by sprinkling some salt in the pan and then wiping it clean. Salt absorbs excess fat but leaves just enough fat to prevent the pan from drying out.
- If corrosion or food stains occur, or if the food gets burnt and stuck, it can be cleaned with steel wool or an abrasive sponge and then re-seasoned.
- Untreated cast iron can corrode if it is not treated properly. It is therefore important to wipe the cookware dry directly after washing-up and to oil it regularly.
How to use
- Please note that the material for cast iron pans is reactive and not suitable to be in contact with strong acidic foodstuffs (e.g. lemons and tomatoes) as the food can become discoloured or end up with a slight taste of metal. The pan itself can also become discoloured by salts and acidic foodstuffs.
- Do not expose the pan to great and sudden temperature changes, e.g. by pouring cold water into the hot pan, the bottom of the pan might deform.
CARE INSTRUCTIONS FOR ENAMELLED CAST-IRON COOKWARE
Cleaning
- The cookware should be washed by hand after use. Use hot water and washing-up detergent. Dry carefully after cleaning.
- Do not use steel wool or anything that can scratch the surface of the cookware.
How to use
- Always wash the product by hand after use.
- Do not use steel wool or anything that may scratch the surface.
- The base is slightly concave when cold, but expands to flatten out when heated. Always leave the product to cool before cleaning it. This allows the base to resume its shape and helps to prevent it from becoming uneven with use.
How to use
- Never let the cookware boil dry, because the base becomes skew when overheated.
CARE INSTRUCTIONS FOR CARBON STEEL COOKWARE
Before first use
- Before you use this product for the first time, wash it by hand and dry thoroughly. Any leftover pre-treated food-grade oil will aid in the seasoning process.
- In order for the product to resist corrosion and to keep food from sticking, this cookware needs to go through a seasoning process. By seasoning, the pores of the pan are filled with oil that forms a protective coating. You can season a carbon steel pan on any cooking zone or in the oven, whichever suits you. Follow the instructions below, or you can follow an instruction video on www.IKEA.com
Seasoning: Tips and recommendations
- Use a vegetable oil with a high smoke point and neutral taste, for example grapeseed oil or sunflower oil.
- When seasoning, only the cooking surface and the interior sides of the frying pan need to be rubbed with oil. The exterior of the pan just needs a thin layer of oil every now and then to make it corrosion resistant. The handle has been lacquered and does not need to be oiled.
- For best results when seasoning a frying pan on a cooking zone, you should match the size of the cooking zone with the size of the pan. This ensures the heat is evenly distributed during continued use and results in an even seasoning layer for better non-stick performance.
- Be careful not to burn your hands since the frying pan becomes very hot when seasoning. We recommend using a kitchen tong to hold a paper towel when rubbing oil on a hot pan. When seasoning in an oven, let it cool completely before taking it out.
- When you have completed the seasoning instructions, add a tiny bit of fresh oil and give the pan a thorough shine. You can now start cooking with it. The seasoning and its non-stick performance will continue to gradually build up as the pan becomes even darker in colour after usage, and eventually it will be totally black. Note that cooking fat in a carbon steel pan is still a must, although very little is needed compared to for example a stainless-steel pan.
Seasoning on a cooking zone
- Pour a generous amount of vegetable oil into the frying pan and rub it all over the entire interior surface by using a piece of paper towel. When done rubbing, there should be enough oil absorbed by the towel for it to drip off the paper. Save the oily paper for later use.
- Put the frying pan on a cooking zone that matches the size of the pan. Use medium-high heat (6 out of 10) and the frying pan will now slowly heat up and eventually start to smoke a little and to darken in colour, which is normal and part of the process.
- Continue the seasoning process for approximately 10 minutes. To ensure that all parts of the surface are covered with oil and to build up an even seasoning layer, the surface should be rubbed with oil every two minutes; use a kitchen tong – to not burn yourself on the hot pan – and hold the oily paper while rubbing. Also, to ensure even heating, try rotating the pan around every now and then. You will notice the oil thickening slightly and being absorbed by the pan.
- Take the pan off the heat, wipe off the excess oil with a dry paper towel and let it cool to room temperature.
- Repeat the seasoning process for another 10 minutes, but this time only apply just a thin layer of oil using a fresh paper towel. The pan might be slightly drier, and the paper might want to stick; in this case, just add a little more oil so you can smoothly rub the pan every 2 minutes.
- Take the pan off the heat, wipe off the excess oil with a dry paper towel and let it cool to room temperature. This time, try to really polish it until the surface gets a dry look.
- Repeat the seasoning process one last time using only a thin layer of oil, but reduce the time to approximately 6 minutes.
- Take the pan off the heat, wipe off the excess oil with a dry paper towel and let it cool to room temperature.
Seasoning in an oven
- Preheat your oven to 200 C° (392 °F).
- Pour just enough vegetable oil into the frying pan and rub it all over the entire interior surface by using a piece of paper towel.
- Put the frying pan in the oven for about 30-40 minutes.
- Leave the pan to cool to room temperature and wipe off the excess oil.
- Repeat the process and season it one more time.
- Leave the pan to cool to room temperature and wipe off the excess oil.
Care and cleaning
- Clean the pan after use by washing it by hand in water with a brush. If you wash the cookware while it is still warm, it will be easier to clean. If you like, you can carefully add a small drop of washing-up liquid. Note that too much washing-up liquid might dry out the material and remove the necessary layer of fat that is needed for carbon steel surfaces.
- Stains from cooked food can be removed by sprinkling some salt in the pan and then wiping it clean. Salt absorbs excess fat but leaves just enough fat to prevent the pan from drying out.
- If corrosion or food stains occur, or if the food burns and sticks, it can be cleaned with steel wool or an abrasive sponge and then re-seasoned.
- Untreated carbon steel can corrode if it is not treated properly. It is therefore important to wipe the cookware dry directly after washing-up and to oil it regularly.
How to use
- Please note that the material for carbon steel pans is reactive and not suitable to be in contact with strong acidic foodstuffs (e.g. lemons and tomatoes) as the food can become discoloured or end up with a slight taste of metal. The pan itself can also become discoloured by salts and acidic foodstuffs.
- Do not expose the pan to great and sudden temperature changes, e.g. by pouring cold water into the hot pan, the bottom of the pan might deform.
Additional care instructions for cookware with wooden parts
Do not allow wooden parts like handle or knob to be in contact with water for a prolonged period of time, to soak or be moist. This can cause the wood to split. To protect against grease and to increase its natural resistance to moisture, the wood should be treated with oil approved for contact with food, for instance vegetable oil. Oil once, wipe off any surplus oil and then repeat the treatment 24 hours later.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
How long is the guarantee valid?
The guarantee for IKEA kitchen knives remains in force for fifteen (15) years from the date of purchase (note – this guarantee only applies to purchases made from September 1, 2024). The original purchase receipt is required as proof of purchase date.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in the majority of all IKEA kitchen knives. This means that, for normal domestic use and provided that our care instructions are followed, the knives will retain their functionality, even after 15 years. Normal use is defined as using (for cutting food), cleaning the knife by hand once a day and regular sharpening.
The guarantee covers:
- Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
- Durable handle, including wooden handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
- No corrosion arising on the knife blade.
Products not covered under this guarantee:
Knives with the product name FÖRDUBBLA, HACKIG, UPPFYLLD, SKALAD and SMÅBIT, as well as knives from cutlery, steak knives and knife sharpeners, are not covered under this guarantee.
What will IKEA do to correct any problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA will then, at its sole discretion, replace it with the same or a comparable product.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not cover non-domestic use. This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function. This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages.
Care instructions
Before using for the first time
- Wash, rinse and dry the knife before using it for the first time.
Cleaning
- Knives prefer to be washed by hand. The knife is unlikely to be rendered useless if washed in a dishwasher, but the edge can be damaged and the blade may corrode.
- Wash and dry the knife directly after use. This prevents any risk of bacteria spreading from, for example, raw chicken to fresh vegetables.
- To avoid unsightly marks on the blade, dry the knife immediately after it has been washed.
Sharpening and whetting
- arpening and whetting• A sharp knife is safer to use than a blunt one, so sharpen your knife regularly. IKEA kitchen knives have a blade in stainless steel that is simple to sharpen. Once a week is usually advisable for ordinary household use.
- Remember that the sharpener must be made of a harder material than the steel in the blades. For this reason you need to use a knife sharpener made of ceramic, diamond or a whetstone. Never use a sharpener made of stainless steel.
- If a knife has become very blunt due to long use or carelessness, you may need to have the blade professionally sharpened to restore its edge.
Storing and using your knife
- Avoid cutting through frozen or very hard foods (for example, bones) since this can cause the edge to bend or shards to loosen in the blade. If you cut into hard foods: Pull the knife back and forth through the food. Do not rock the knife from side to side.
- Always use a chopping board made of wood or plastic. Never cut on a surface made of glass, metal or ceramic.
- Store your knife in a knife block or on a magnetic strip on the wall. Storing knives in the right way protects the edge and prolongs the life of the knife.
Taking care of the wooden handle
- For knives with wooden handles, to best protect the wooden material and increase its natural resistance to moisture, it should be treated with oil approved for contact with food, for example vegetable oil. Oil once, wipe off any surplus oil and then repeat after 24 hours. Repeat the process when necessary.
- Do not allow the wooden handle to come into contact with water, soak or get moist for a prolonged period.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is an addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
Bathroom
IKEA bathroom guarantee information
Everyday life at home puts high demands on bathroom furniture, which is why our bathrooms endure rigorous tests to meet our strict standards for quality, strength and durability. They are tested under the highest standards in domestic applications.
We offer you a 10-year guarantee that covers defects in the material and workmanship on the ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN, BYASJÖN wash-basin base cabinet with doors and LETTAN bathroom series, TOLKEN and ÅLSKEN countertops, ALMAÅN legs, all wash-basins, mixer taps and shower mixers.
We offer you a 3-year guarantee for ÅBÄCKEN mist nozzle for mixer tap and all shower accessories such as riser rails, head and hand showers, shower hoses and hand shower parking bracket.
This guarantee is subject to the terms andconditions stated lower.
10-year guarantee
ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, VIDVESSEL, HAGAÅN bathroom furniture series, LETTAN and FAXÄLVEN mirror and mirror cabinets
10-year guarantee
BYASJÖN washbasin base cabinet with doors, TOLKEN and ÅLSKEN countertop, ALMAÅN legs
10-year guarantee
Bathroom wash-basins, mixer taps and shower mixers
3-year guarantee
Shower accessories
How long is the guarantee valid?
The guarantee for the ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, VIDVESSEL, HAGAÅN, FAXÄLVEN, BYASJÖN, LETTAN, TOLKEN, ÅLSKEN and ALMAÅN products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
- ENHET
- HAVBÄCK
- ÄNGSJÖN
- TÄNNFORSEN
- VIDVESSEL
- HAGAÅN
- FAXÄLVEN
- BYASJÖN
- LETTAN
- ALMAÅN
- TOLKEN
- ÅLSKEN
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not 4authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Installation
ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, VIDVESSEL, HAGAÅN, FAXÄLVEN and LETTAN furniture must be fixed to the wall. Secure that the walls in your bathroom can support the weight of the furniture, as wrong installation may cause injury or damage. If you are uncertain about the installation, contact a professional. As wall materials vary, screws for fixing to wall are not included. For advice on suitable screw systems, contact your local specialized dealer. Follow our assembly instructions, bathroom installation instructions and care instructions carefully.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact Customer service.
How long is the guarantee valid?
The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase. We offer you a 3-year guarantee for ÅBÄCKEN mist nozzle for mixer tap.
What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixertaps. Our products are tested well beyond all relevant international standards, and we use only top brand components to secure our 10-year guarantee promise.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of replacing it, labour and travel for staff, that IKEA incur, provided that the product is accessible for replacement without special expenditure. This does not apply to any work not authorized by IKEA. Replaced tap becomes the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Installation
Secure that the walls in your bathroom can support the weight of the washbasin and the furniture, as wrong installation may cause injury or damage. If you are uncertain about the installation, contact a professional. As wall materials vary, screws for fixing to the wall are not included. For advice on suitable screw systems, contact your local specialized dealer. Follow our assembly instructions, bathroom installation instructions and care instructions carefully.
Certification
Certain countries have introduced statutory requirements for the approval and certification of bathroom mixer taps. Our mixer taps have been approved and certified to meet the relevant demands in every market.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact your Customer service.
How long is the guarantee valid?
The guarantee for bathroom shower mixers purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
- BROGRUND, VOXNAN and VALLAMOSSE shower mixers and bath shower mixers
- OPPEJEN shower screen, shower door and hinged bath shower screen.
- FOTINGEN shower tray.
How long is the guarantee valid?
The three (3) year guarantee is valid for the bathroom shower products below purchased at IKEA and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
BROGRUND and VOXNAN
- Shower heads
- Hand showers
- Shower hoses
- Riser rails
- Shower shelves
VALLAMOSSE
- Hand shower
- Shower hose
- Riser rail
LILLREVET
- Hand shower
- Shower hose
KOLSJÖN
- Hand shower parking bracket
- Shower hose
OPPEJEN
- Wipers
- Door seals
What is covered under this these guarantees?
These two guarantees are valid for all bathroom shower products at IKEA. The guarantees cover defects in material and workmanship in all bathroom shower products. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 3 and 10 year guarantee promise.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used outdoors or in a corrosive environment. It also does not cover accidental damage.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of replacing it, labour and travel for staff, that IKEA incur, provided that the product is accessible for replacement without special expenditure. This does not apply to any work not authorized by IKEA. Replaced tap becomes the property of IKEA.If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Installation
Follow our assembly instructions, installation instructions and care instructions carefully. If you are uncertain about the installation, contact a professional.
Certification
Certain countries have introduced statutory requirements for the approval and certification of bathroom shower products. Our shower range has been approved and certified to meet the relevant demands in every market.
Bedroom
Mattresses guarantee information
Everyday life at home puts high demands on a mattress. IKEA mattresses are rigorously tested to comply with our strict standards for quality and durability as well as with the highest standards for domestic use. This means that we can offer you a 10-year guarantee against defects in materials and workmanship that covers mattresses from IKEA. This guarantee is subject to the terms and conditions stated in this folder.
10-year guarantee
Mattresses
How long is the guarantee valid?
The guarantee for mattresses remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all mattresses. The guarantee covers split seams, damaged springs, broken handles, broken mattress base and substantial sagging.
This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Products not covered under this guarantee:
This guarantee does not apply to Mattress pads. JÖMNA mattress, sofa bed mattresses and children’s mattresses.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damage.
Accessories that do not affect the basic function of the product are not included in the guarantee.
Our mattresses are put to the test
To test strength and durability, we use a machine that simulates the movements of a person weighing 140 kg rolling around in bed 50,000 times. A pressure gauge measures the effect on springs, frames, slats and fillings. The construction must hold up to the highest requirements.
Care instructions
Complement the mattress with a mattress protector or a mattress pad. It makes it more hygienic, as it is easy to remove and clean. Some mattresses and pads have a washable cover. Read the tag inside the cover for more information. Make sure that the zipper is closed when washing the mattress cover. Vacuuming the mattress helps to remove dust and mites. Use upholstery cleaner to remove stains. If your mattress is turn able (making the head end the foot end and vice versa) you should turn it about every three months. Turning a mattress ensures more even wear and helps to prolong its comfort. Don’t fold the mattress. It can damage the springs and materials inside. Eventhe best mattresses become less comfortable with age, and all mattresses accumulate dust and mites over the years so we recommend that you change your mattress every 8–10 years.
Before using for the first time
Initially your new mattress can seem a bit too firm. Allow one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you need the right pillow. Make sure that you have a pillow that suits you and your new mattress. Roll packed mattresses regain their shape after 3-4 days of use. All new materials have their own particular smell, which gradually disappears. Airing and vacuuming the mattress will help to eliminate the smell.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
Living room seating
Seating furniture guarantee information
Everyday life at home puts high demands on seating furniture. Our furniture are rigorously tested to comply with our strict standards for quality and durability as well as with the highest standards for domestic use. This means that we can offer you a 10-year guarantee against defects in materials and workmanship that covers frames and cushions of our sofas, armchairs, sofa-beds, and footstools. For some products, this involves a 25-year guarantee. Guarantees are subject to the terms and conditions stated in this folder.
5-year guarantee
The frames and mechanisms of our swivel/rocking armchairs and recliners
10-year guarantee
The frames and cushions of our sofas, sofa-beds, armchairs and footstools
25-year guarantee
The frames and cushions of STOCKHOLM sofas
How long is the guarantee valid?
The guarantee for sofas, armchairs, sofa-beds, and footstools remains in force for 10 or in some cases 25 years. The guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
Products and parts not covered under this guarantee
This guarantee does not apply to:
- fabric covers
- leather covers
- coated fabric covers
- POÄNG cushions
- seating furniture made of rattan, bamboo, or other natural fibers
- certain pouffes
- any inflatable seating furniture
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames. Find out whether your seating furniture is covered by IKEA guarantee by visiting IKEA.com or your local store. You can also contact the Customer service for more information.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damage.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Our seating furniture is put to the test
At IKEA we test all our sofas, armchairs, sofa-beds, and footstools to be sure that they’re durable. And we’re especially tough on the ones that have long guarantees. For example, we push one 100 kg weight onto the seat 50,000 times – and one 30 kg weight onto the back just as many times. We do all this to be sure that the frames retain their stability and that the cushions retain their resilience and comfort. The guarantees we provide are proof that our seating furniture can withstand being used often and for a long time – and thereby provide an assurance for you as a customer.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
Workspace & office furniture
Office furniture guarantee information
Everyday life at work, and at home, puts high demands on office furniture, which is why we test ours thoroughly to ensure they can withstand the everyday usage in a domestic and non-domestic environment.
For this reason we offer a 10-year guarantee that covers defects in material, workmanship, and function.
The desks, tables, storage, screens and room dividers covered in this guarantee, have been tested according to the standards for office and public use (EN 15372 and ANSI/BIFMA X:5.5 for conference table, foldable table, laptoptable and focus workstation; EN527, ANSI/BIFMA x6.5a nd ANSI/BIFMA 5.5 for desks; EN 14073, EN14074, ANSI/BIFMA x5.9 and ISO-7170 for storage; EN1023-2 for acoustic office screens; EN1023-2, EN 14073, EN14074, ANSI/BIFMAx5.9 and ISO-7170 for Frames on castors, depending on the combination) and meet the requirements for safety, durability, and stability.
- BEKANT storage
- GALANT storage
- HÄLLAN storage
- IDÅSEN desks, tables, storage
- MITTZON desks, tables, focus workstation, room dividers and acoustic screens
- TROTTEN desks, tables, storage
- RODULF desk
The work chairs covered in this guarantee, have been tested according to the standards for office and publicuse (EN 1335, ANSI/BIFMA X5.1 for office chairs; EN16139,ANSI/BIFMA X5.1 for conference chairs, EN16139 level 1 forsit/stand support) and meet the requirements for safety, durability, and stability.
- ALEFJÄLL office chair
- FLINTAN office chair
- GRÖNFJÄLL office chair
- HATTEFJÄLL office chair
- JÄRVFJÄLLET office chair
- MARKUS office chair
- SMÖRKULL office chair
- LIDKULLEN sit/stand support
- TROLLBERGET sit/stand support
- FJÄLLBERGET conference chair
- LÅNGFJÄLL conference chair
- LÄKTARE conference chair
- MULLFJÄLLET conference chair
This guarantee is valid for domestic and non-domesticoffice and public use and is subject to the terms andconditions stated in this document.
10-year guarantee
The products stated above
How long is this guarantee valid?
The guarantee remains for 10 years and is valid from the date of purchase. The original purchase receipt is required as a proof of purchase.
What is covered under this guarantee?
It covers defects in materials, workmanship, and function of all the mentioned products when combined in a correct way and assembled according to assembly instructions.
What is not covered under this guarantee?
This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. kitchen and bathroom.
This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Products not covered under this guarantee:
- ROTHULT smart lock
- EILIF screens
- SIDORNA room dividers
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.
If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Assembly and Care instructions
To be able to rely on these guarantees you need to follow the specific care instructions for every product. You find all assembly and care instructions at www.IKEA.com.
Some office cabinets and storage units must be fixed to the wall. Secure that you attach them properly. All wall materials vary, screws for fixing to wall are not included. For advice on suitable screw systems, contact your local specialized dealer.
Tighten the screws after two weeks of use, and make sure they stay tight by checking them a couple of times per year
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact Customer service.
Gaming room
Gaming desks & chairs guarantee information
Everyday life at home puts high demands on gaming desks and chairs.
All our gaming desks are rigorously tested to comply with our strict standards for quality and durability. UPPSPEL gaming desk and UTESPELARE gaming desk are developed according to the latest version of EN 12521 and ANSI/BIFMA X 5.5. FREDDE gaming desk and HUVUDSPELARE gaming desk are developed according to the latest version of EN 12521.
This means we can offer you a 3-year guarantee against defects in material and workmanship that covers UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk, and HUVUDSPELARE gaming desk. This guarantee is subject to the terms and conditions stated in this folder.
All our chairs are rigorously tested to comply with our strict standards for quality and safety of chairs intended for office use. STYRSPEL gaming chair, GRUPPSPEL gaming chair, MATCHSPEL gaming chair, are developed according to the latest versions of EN 1335 and ANSI/BIFMA X5.1. UTESPELARE gaming chair and HUVUDSPELARE gaming chair are developed according to the latest versions of EN 1335.
This means that we can offer you a 3-year guarantee against defects in materials and workmanship that covers gaming chairs. STYRSPEL gaming chair, GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair. This guarantee is subject to the terms and conditions stated in this folder.
3-year guarantee
Gaming desks
3-year guarantee
Gaming chairs
How long is the guarantee valid?
The guarantee for UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk and HUVUDSPELARE gaming desk remains in force for (3) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk and HUVUDSPELARE gaming desk.
This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment, e.g. bathroom.
This guarantee does not cover consequential or incidental damage.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Care instructions
Tighten the screws after two weeks of use, and make sure they stay tight by checking them a couple of times per year.
For all surfaces: wipe clean with a cloth dampened with a mild detergent, then dry with a dry cloth.
How to reach us if you need assistance
Contact Customer service.
How long is the guarantee valid?
The guarantee for GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair remains in force for (3) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use and office use and covers defects in material and workmanship in GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair.This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following parts of the chair:
- The structural frame
- Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment. E.g. bathroom.
This guarantee does not cover consequential or incidental damage.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
Storage
Storange guarantee information
Everyday life at home puts high demands on storage systems. The BESTÅ, PAX, BROR storage systems and SKYTTA sliding doors has been rigorously tested to meet our strict standards for quality, strength, durability and safety, as well as the highest standards for domestic use. This means that we can offer you a 10-year guarantee against defects in materials and workmanship, covering the BESTÅ, PAX, BROR storage systems and SKYTTA sliding doors. This guarantee is subject to the terms and conditions stated below.
10-year guarantee
BESTÅ and BROR storage systems
10-year guarantee
Wardrobes PAX and interior organisers KOMPLEMENT
10-year guarantee
SKYTTA sliding doors
How long is this guarantee valid?
The guarantee for the BESTÅ storage system remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all BESTÅ storage system.
This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What is covered under this guarantee:
- Frames
- Doors and drawer fronts
- Shelves
- Top panels
- Legs
- Suspension rail
- Drawers frames and slides
- Hinges including soft-closing/push-open devices
- Bottle rack
What products are not covered under this guarantee?
- BESTÅ boxes grey felt
- BESTÅ BURS Serie
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If it is considered covered, through its own service operations, IKEA will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
This guarantee does not apply if products have been placed outdoors or in a humid environment e.g. a bathroom.
This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Care instructions
Assemble according to the assembly instructions and secure the correct wall attachment with the correct components. Keep in mind that different wall materials require different types of wall fittings. If you are uncertain, contact your local hardware specialist.
Check regularly that all assembly fastenings are properly tightened and retighten when necessary.
Tempered glass shall be handled with care! A damaged edge or scratched surface can cause the glass to suddenly crack or break. Avoid bumps from the side – this is where the glass is most vulnerable.
Tempered glass is 4-5 times stronger and more resistant to breaking than regular glass. If it breaks, it shatters into many granular pieces to reduce the risk of injury.
Follow the recommendations regarding max. load on each part of the furniture.
Wipe clean with a damp cloth. Wipe dry with a clean cloth.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is an addition to yourstatutory legal rights.
How to reach us if you need assistance
Contact Customer service.
How long is this guarantee valid?
The guarantee for the BROR storage system is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BROR storage system from the date of purchase at IKEA.
What products are not covered under this guarantee?
The following products are not covered under the guarantee:
- BROR trolley
- BROR work bench
- BROR work bench with drawers
- BROR drawer 84×39 cm
- BROR drawer 84×54 cm
- BROR cabinet 85×40×190 cm
- BROR 2 uprights/1 suspension rail set, black
- BROR 20 pieces pegboard set, black
- BROR hook for post 7×5×3 cm 2-pack, black
- BROR rail with hooks, black
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products in the BROR storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.
This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Care instructions
Tighten the screws after two weeks of use, and make sure they stay tight by checking them a couple of times per year. For all surfaces: wipe clean with a cloth dampened with a mild detergent, then dry with a dry cloth.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact Customer service.
How long is this guarantee valid?
The guarantee for PAX and KOMPLEMENT wardrobe frames, doors and interior organisers remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all PAX and KOMPLEMENT wardrobe frames, doors and interior organisers. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What products are not covered under this guarantee?
No exceptions.
What will IKEA do to correct the problem?
KEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.
This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Care instructions
Assemble according to the assembly instruction and secure the wardrobe frames by fixing them to a wall. Keep in mind that different wall materials require different types of wall fittings. If you are uncertain, contact your local hardware specialist.
Wipe clean with a cloth damped in mild cleaner. Then wipe clean with a dry cloth. For the KOMPLEMENT boxes and jewelry, accessory and shoe inserts, follow these care instructions: Clean by vacuuming or use a lint roller. Do not wash with water.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact Customer service.
How long is this guarantee valid?
The guarantee for SKYTTA sliding doors remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use and covers defects in material and workmanship in the following components of the SKYTTA sliding doors:
- Door frames
- Door panels
- Rails
- Cover panel
- Ceiling height reducer
- Stop bar
- Fittings
What is not covered under this guarantee
The floor rail tapes in place to the floor. The guarantee does not cover any marks or damages left on the surface when taken off.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not apply if the product have been altered in a way that is not described in the Assembly Instruction.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.
This guarantee does not cover consequential or incidental damages.
Accessories that do not affect the basic function of the product are notincluded in the guarantee.
Care instructions
Assemble according to the assembly instruction and secure the sliding doors by fixing them to the ceiling and floor. Keep in mind that different ceiling materials require different types of fittings. If you are uncertain, contact your local hardware specialist.
Clean the floor rail and door wheels regularly to make sure that the doors are easy to open and close, and to avoid damaging the wheels.
Wipe clean with a cloth damped in mild cleaner. Then wipe clean with a dry cloth.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact Customer service.