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Will you provide me with an estimated time for my claim process?

We will do our best to provide you resolution within 7 days.

We always strive to exceed your expectations. That is why we always provide a hassle-free claim process. When you reach out to us for an ongoing claim, we will provide clear expectations and a timeline for the process.
To file a claim easily for your damaged items online, please click on the relevant link:
After you are logged in, please follow the below steps: 
  1. Go to ‘Purchases’ option. 
  2. Select the affected order and click ‘Manage my purchase’.
  3. Choose ‘Claim products damaged at arrival’. 
  4. Select the damaged product/products from your order. 
  5. Decide whether you want a replacement to be delivered to you or receive a refund. 
  6. Review and submit your claim. 
  7. You will receive confirmation or information about the next steps through email. An IKEA co-worker will contact you with information about next steps.

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