Why can't I shop with my business card?
Start by checking your customer number. Since September 2023, we have introduced a new financing solution. As part of this change, we also replaced our customer numbers, and today your card or customer number should begin with the number 1.
If you are unsure whether your customer number is correct, please contact your finance department. If you would like to apply for a new account, you can read and apply for an IKEA Business Invoice Account.
If your customer number is correct, the issue may be that the invoice address you entered does not match the one registered on your account. Please enter the address manually and verify that the details match exactly.
The issue may also be related to your remaining available credit. The quickest way to check this is by calling us at +46 775 700 700. You can also email faktura.se@ikea.com to check or adjust your credit limit.
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