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My BEKANT sit/stand desk has stopped working, what do I do?

If your height-adjustable BEKANT desk suddenly stops working, you can try to reset the desk or transformator to restore its functionality. To see how to do this, expand the answer.

How to reset your BEKANT desk:
  1. Make sure the key is inserted.
  2. Hold down both the up and down buttons for about 2 - 5 minutes.
  3. Within 2 seconds, release and press the down button (if the table is already in the bottom position, press the up button).
  4. The table should now start to go slowly downwards, it's good if there is weight on the table. Let the table go all the way down to the bottom position.
  5. Now check if the table can be raised and lowered without any problems.
If the sit and stand function does not work even though you reset it using the steps above, you can try resetting the transformer.
To reset the transformer, follow these steps: 
  1. Make sure the key is inserted. 
  2. Unplug the power cable from the transformer.
  3. Press and hold the up or down button until the light has gone out completely on the transformer.
  4. Plug in the transformer and hold the up or down button for 10 seconds or until you notice that the table starts to go up or down.
  5. If the table still cannot be raised or lowered, and you have more identical tables, you can try changing the transformer between the tables.
If you have followed all the steps above and the table still can't be raised or lowered, please contact us.

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